Privacy Policy

Last updated: June 2026

1. Controller

The controller responsible for personal data processing on this website is:

2. Legal Basis

This privacy policy is issued in accordance with the Swiss Federal Act on Data Protection (nDSG / revDSG), in force since 1 September 2023. Where visitors from the European Union access this website, the EU General Data Protection Regulation (GDPR) also applies.

3. Data We Collect

We collect personal data only when you actively provide it:

• Contact form: Name, email address, phone number, canton, enquiry type, floor area, current heating system, and any message you choose to provide.
• Email correspondence: Any personal data contained in emails you send to us.
• Server logs: IP address, browser type, referring URL, and pages visited — collected automatically by our web server for security and operational purposes. These are not linked to individual identities.

We use Google Analytics to understand how visitors use this website — see Section 5 ("Analytics") for details. We do not use advertising cookies or tracking pixels for marketing purposes.

4. Purpose & Use of Data

Data submitted via the contact form is used exclusively to:

• Respond to your enquiry
• Prepare a personalised heating quote
• Process and fulfil your order, if you proceed to purchase

We do not use your data for marketing without your explicit consent. We do not sell, rent, or share your personal data with third parties except as necessary to fulfil your order (e.g. logistics provider for delivery address).

5. Analytics

This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited ("Google"). Google Analytics uses cookies and similar technologies to collect information about how visitors use this website, such as pages viewed, time spent on the site, and device/browser type. This information is transmitted to and processed by Google, which may include processing on servers located outside Switzerland and the European Economic Area, including in the United States. We use this data in aggregated, statistical form to improve our website and services. For more information on how Google processes this data, see Google's Privacy Policy. You can prevent data collection by Google Analytics by installing the Google Analytics opt-out browser add-on or by adjusting your browser's cookie and tracking settings.

6. Google Fonts

This website loads fonts from Google Fonts (fonts.googleapis.com). When a page loads, your browser makes a request to Google's servers, which may log your IP address. This is a standard web practice. For information on how Google processes this data, see Google's Privacy Policy. If you prefer, you can block Google Fonts requests via your browser's developer tools.

7. Data Retention

Contact form enquiries and related correspondence are retained for a maximum of 3 years from the date of last contact, or as required by Swiss commercial law (10 years for invoices and order records). Data is then securely deleted.

8. Data Security

This website is served over HTTPS (TLS encryption). Contact form data is transmitted securely to our email server hosted by NameHero (US-based, Privacy Shield successor framework compliant). We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Your Rights

Under the Swiss nDSG (and GDPR where applicable) you have the right to:

• Access — request a copy of personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data, subject to legal retention obligations
• Restriction — request that we limit processing of your data
• Portability — request your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests

To exercise any of these rights, contact us at info@sunwaveswitzerland.com. We will respond within 30 days.

10. Complaints

If you believe your data protection rights have been violated, you may lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) at edoeb.admin.ch.

11. Changes to this Policy

We may update this privacy policy from time to time. The current version is always available at sunwaveswitzerland.com/privacy.html. The date at the top indicates the last revision.